FREQUENTLY ASKED QUESTIONS
ORDERS
How do I place an order ?
All orders are placed online through our website. Once confirmed, your piece is crafted with care in our atelier.
Can I modify my order after it's been placed ?
If your order hasn’t yet been shipped, we may be able to update certain details such as your delivery address.
For changes related to size or product selection, please contact our Client Care at info@leonorparis.com. We’ll do our best to assist you.
Do you offer custom pieces ?
Yes. For bespoke or personalized requests, feel free to contact our team at info@leonorparis.com.
What payment methods do you accept ?
We accept Visa, Mastercard, American Express, Apple Pay and PayPal.
SIZING
How do I find my ring size ?
You can:
- Download our printable ring size guide
- Measure a ring you already own
- Request a ring sizer after placing your order
Our team is happy to guide you if needed.
SHIPPING
Do you ship internationally ?
Yes. All orders are shipped with tracking and full insurance coverage.
How long will delivery take ?
Delivery times range from 7 to 20 business days, depending on the piece and destination.
Can I track my order ?
Yes. A tracking link will be sent by email once your order has been dispatched.
MATERIALS
What Materials do you use ?
All Leonor Paris pieces are crafted in 18k gold and set with natural or certified lab-grown diamonds.
Are your diamonds ethically sourced ?
Yes. All our diamonds are responsibly sourced and fully traceable.
CARE
How do I care for my jewelry ?
Avoid contact with chemicals, perfume, or lotion.
Remove your jewelry before sleeping, swimming, or exercising.
Clean gently with a soft cloth. Diamonds can be cleaned with lukewarm water and mild soap.